Telehealth information for providers

If you would like to claim for telehealth consultations we will need to add telehealth codes to your Affiliated Provider (AP) agreement, please contact your partnership manager.

Please find below guidance for phone or video consultations under your Affiliated Provider agreement:

• It’s important that you only undertake phone or video consultations when clinically appropriate to do so. Please follow any guidance from your college or association and the National Telehealth Leadership Group on effective phone or video specialist consultations, including the need to meet privacy and security obligations in respect to the collection of personal health information. The terms of the Southern Cross member’s policy document will continue to apply.
• All outpatient follow-up consultations included in the surgical price for the six-week post-operative consultation can be done by phone or video if appropriate (eg where no physical examination is required). Please note these are already included in the price for the surgery and are not to be claimed for separately under your Affiliated Provider agreement. If members cancel specialist consultation appointments due to COVID-19, please follow your standard process for a cancellation/DNA (did not attend).