Contact us about your Affiliated Provider agreement or to become an Affiliated Provider.
Phone: Please contact a partnership manager directly from the list below.
Email: provider@southerncross.co.nz
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149.
Update your personnel or practice details using this online form.
Email: provider.update@southerncross.co.nz
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
Contact your Affiliated Provider relationship manager about contracted prior approvals and requests for additional top-ups.
Phone: 0800 757 838
Email: aps@southerncross.co.nz
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
Enquire about a fee for service claim, a review of a decline, remittance advice or getting your invoice paid.
Email: claims.admin@southerncross.co.nz
For information about Provider Web, Provider Web browser support, Provider Web updates and FAQs, please see Provider technical information.
If you think a member may have been incorrectly declined by ACC for a personal injury caused by an accident, work-related gradual process injury, or a treatment injury, please see How Southern Cross works with ACC
Email: advocacy@southerncross.co.nz or for treatment injuries email ticlaims@southerncross.co.nz
For new health technology assessment guidelines and process and to download a new health technology application, please see Health technology assessment
Email: newtechnology@southerncross.co.nz
Post: Southern Cross Health Society, Private Bag 99934, Newmarket, Auckland 1149
For privacy issues, please see Provider Web - Securing member information Provider Web - Securing member information
For member relation queries, please email member.relations@southerncross.co.nz
Email: russell.simpson@southerncross.co.nz
Email: glenn.martin@southerncross.co.nz
Orthopaedics, Ophthalmology and musculoskeletal medicine
Mobile: 021 534 4546
Email: jodie.kirkwood@southerncross.co.nz
Tracey Bryon-Kay
Partnership Manager
Medical oncology, radiation oncology, sports and exercise medicine, respiratory and sleep medicine, and immunology
Hospitals: Chelsea Hospital
Mobile: 021 583 144
Email: tracey.bryon-kay@southerncross.co.nz
Robyn Whittaker
Partnership Manager
Ophthalmology
Mobile: 021 462 934
Email: robyn.whittaker@southerncross.co.nz
Emily Anderson
Partnership Manager
Oral surgery, rheumatology and general surgery
Mobile number: 021 995 952
Email: emily.anderson@southerncross.co.nz
Michelle Denholm
Partnership Manager
Orthopaedics
Mobile: 021 421 900
Email: michelle.denholm@southerncross.co.nz
Jojo Lee
Partnership Manager
General surgery, breast surgery, gastroenterology and endoscopy
Mobile: 021 512 588
Email: jojo.lee@southerncross.co.nz
Lia Garnett
Partnership Manager
Hospitals: Southern Cross Hospitals, Boulcott Hospital and Kensington Hospital
Mobile: 021 226 3389
Email: lia.garnett@southerncross.co.nz
Marie-Therese Pendy
Partnership Manager
Endocrinology and Cardiology
Hospitals: Allevia Hospitals, Bidwill Trust Hospital, Columba at Ascot, Forte Health and St Georges Hospital
Mobile: 021 227 5058
Email: marie.pendy@southerncross.co.nz
Ashley Lai
Partnership Manager
Otolaryngology, Occupational Medicine, and Pain Management
Hospitals: Grace Hospital and Crest Hospital
Mobile: 021 347 984
Email: ashley.lai@southerncross.co.nz
Megan Stenson
Partnership Manager
Urology, Paediatrics, Neurosurgery and Geriatrics
Hospitals: Braemar Hospital, Kaweka Hospital and Selina Sutherland Hospital
Mobile: 021 589 879
Email: megan.stenson@southerncross.co.nz
Julie Veltmeyer
Partnership Manager
Otolaryngology
Hospitals: Ormiston Hospital, Manuka Street Hospital, Churchill Hospital, Belverdale Hospital and Rodney Surgical Centre
Reema Chand
Partnership Manager
Clinical genetics, Endocrinology and Neurology
Hospitals: Franklin Hospital and Kakariki Hospital
Mobile: 021 539 291
Email: reema.chand@southerncross.co.nz
Emily Bryan
Partnership Manager
Imaging
Mobile: 021 951 882
Email: emily.bryan@southerncross.co.nz
Alison Grogan
Partnership Manager
Skin GP and specialist
Mobile: 021 823 795
Email: alison.grogan@southerncross.co.nz
Michele Fenton
Partnership Manager
Gynaecology, sexual health, and imaging 
Mobile: 021 403 059
Email: michele.fenton@southerncross.co.nz
Lee Catlin
Partnership Manager
Gynaecology, vascular services, varicose veins and sexual health
Mobile: 021 712 587
Email: lee.catlin@southerncross.co.nz
Laura Flanagan
Partnership Manager
Cardiac services, cardiac surgery and imaging
Mobile: 021 361 718
Email: laura.flanagan@southerncross.co.nz
Kate Cammack
Partnership Manager
Skin GP and specialist
Mobile: 021 922 060
Email: kate.cammack@southerncross.co.nz
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by S&P Global Ratings Australia Pty Ltd. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at S&P Global Ratings. S&P Global Ratings Australia Pty Ltd is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.