Easy-Claim is a convenient way for Southern Cross members to claim for eligible healthcare services at the time of treatment, without completing a claim form.
Once your practice has been set up to use Easy-Claim, just ask your patients if they’re Southern Cross members.
When a Southern Cross member presents their Member card or other details for eligible items or services, you can send an electronic claim to Southern Cross on behalf of the member, via the Southern Cross Easy-Claim online system. Within seconds, you can tell the member if their claim will be paid by Southern Cross.
The refund the member would normally receive from Southern Cross is paid directly to your practice. The member simply pays any balance owing to the practice when payment has been completed.
Easy-Claim is a convenient way for members to claim for eligible day-to-day healthcare services at participating:
Positive brand association with Southern Cross
If the claim is approved, Southern Cross will make a direct debit payment to your practice. The amount we pay is generally deposited within two days of making a claim
Dedicated support - Easy-Claim relationship managers are your direct point of contact at Southern Cross, dealing with any queries you may have about Easy-Claim
Enhanced customer loyalty due to ease of claiming
It is easy to join and there is no cost to set up Easy-Claim in your practice
To offer Easy-Claim to Southern Cross members, phone the Easy-Claim helpdesk on 0800 700 053 or email easy-claim@southerncross.co.nz.
Refer to our frequently asked questions.
CareHQ is one of New Zealand's only online consultation services developed by GPs for GPs with no capitation or enrolment.
Email the CareHQ team at care@carehq.co.nz if:
Find more information about CareHQ.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by S&P Global Ratings Australia Pty Ltd. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at S&P Global Ratings. S&P Global Ratings Australia Pty Ltd is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.