How CareHQ works for GPs
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An online consultation service by GPs, for GPs
CareHQ is an online consultation service developed by GPs for GPs, with no capitation or enrolment.
CareHQ is an online consultation service developed by GPs for GPs, with no capitation or enrolment.
made possible by Southern Cross Health Insurance & ProCare
CareHQ was designed to protect the patient’s relationship with their enrolled GP, recognising that continuity of care is at the heart of good primary care.
Unlike other online healthcare providers, CareHQ doesn’t enrol patients or seek capitation, so there is no financial impact to the patient’s enrolled GP practice when a patient uses CareHQ. It extends the care provided by a patient’s enrolled practice, there to support after-hours and overflow demand.
“The relationship between a person and their regular family doctor is crucial, and it's for this reason CareHQ doesn't enrol patients”, says Dr Stephen Child, Chief Medical Officer, Southern Cross Health Society.
You can work from your practice, your home or the holiday house, at days and times that are convenient to you. CareHQ will manage all your payments – there’s no invoicing or overheads for you to manage. Email the Care HQ team at care@carehq.co.nz if:
CareHQ reviews all test results after the online consultation, so that registered practices do not have to do unpaid work. Also, CareHQ sends high-quality discharge summaries by Electronic Data Interchange (EDI) within days. If a patient needs a review in person, they will be referred to their GP or to nearby surgeries if unregistered. If necessary, a clinical team member will contact patients to follow-up.
CareHQ was created as an online GP consultation service built with primary healthcare needs in mind, hand-in-hand with patients. CareHQ's GPs are experienced New Zealand-based Fellows of the Royal New Zealand College of General Practitioners. They receive specialised online consultation training and have clinical assurance through a clinical director. Patients appreciate the service provided by CareHQ GPs with 94% of patients who’ve completed the post consult survey rating the service four or five stars (as at 23 October 2025).
Southern Cross members can access GP consultations (7 days a week, 7am – 10pm) or nurse consultations (9am – 5pm, Sunday to Friday) with CareHQ free of charge via the MySouthernCross app*.
Information about CareHQ for members can be found on our member CareHQ page.
*Subject to change. Terms and conditions apply. Health coaching consults not included.
CareHQ has been created together with the primary care industry and the provider system. We have GPs, the New Zealand medical industry and your patients at the heart of everything we do. We’re designed to be your choice for convenient virtual care that is linked back to you (if your patient chooses) so that we can support you in providing continuity of care.
CareHQ brings Kiwis a trusted, convenient and secure virtual consultation service.
Find out how your practice can offer CareHQ as part of your after-hours care by contacting us at care@carehq.co.nz.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by S&P Global Ratings Australia Pty Ltd. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at S&P Global Ratings. S&P Global Ratings Australia Pty Ltd is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.