My Southern Cross is a secure, online service that makes using your health insurance easy. If you’re a member on a policy, there’s also more options and features for non-policyholders so you too can manage your policy 24/7.
MySouthernCross now has an even more modernised home screen with improved usability and updated information architecture.
Online GP consults
If it’s outside of your family GP practice hours, or you’re unable to get to your family GP, you can access CareHQ online GP consults from 7am-10pm, seven days a week, free of charge, when booked through the MySouthernCross app*.
Online nurse consults
Members can now book CareHQ online nurse consults for UTIs (urinary tract infections), STIs (sexually transmitted infections) and sick notes up to seven days, available 9am-5pm, Sunday-Friday. This is also free of charge when booked through the MySouthernCross app*.
*Policyholders only.
So download the MySouthernCross mobile app now, if you haven’t already.
To access My Southern Cross and get the best experience, use our browser checker to confirm that we support your operating system and / or internet browser.
And if you needed another reason to sign up, how about the thrill of winning. This offer is valid from 29 June to 29 July 2026.
Sign-up to MySouthernCross Prize Draw Terms and Conditions - June 2026
Signing-up to MySouthernCross using the web portal or mobile app during the promotional period set out below constitutes entry into the promotion (“Prize Draw”) and acceptance of the following terms and conditions:
Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.
Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by S&P Global Ratings Australia Pty Ltd. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at S&P Global Ratings. S&P Global Ratings Australia Pty Ltd is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.